Return & Refund Policy

Last updated: April 22, 2026

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition you received it
• Unused, unworn, and with all original tags attached
• In its original packaging
• Accompanied by your order number or proof of purchase

Important: Please do not send your return to the address listed on the shipping package. You must contact us first at info@my-wall-clock.com to receive return instructions and the correct return address.

2. How to Start a Return

To initiate a return, email us at info@my-wall-clock.com with your order number and the reason for your return. If your return is approved, we will provide instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted or refunded.

For "change of mind" returns (you simply no longer want the item), the customer is responsible for return shipping costs, and original shipping fees are non-refundable.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives defective, damaged, or if you received the wrong product, contact us within 7 days of delivery at info@my-wall-clock.com.

Please include in your email:

• Your order number
• Clear photos or a short video showing the issue
• A brief description of the problem

For damaged, defective, or incorrect items, we will cover any return shipping costs (if a return is required) and provide a full refund or free replacement at no additional cost to you.

4. Non-Returnable Items

Certain items cannot be returned:

• Custom or personalized products (including engraved clocks and special orders)
• Gift cards
• Items marked "final sale" or "clearance"

Please contact us if you have questions about whether a specific item is returnable.

5. Exchanges

The fastest way to exchange an item is to return the original (following the process above) and place a new order for the item you want. This ensures you receive your new item as quickly as possible.

6. Order Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before the item has been dispatched from our fulfillment center. Once an order has shipped, it must be handled through the standard return process described above.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved:

• Refunds are issued to your original payment method
• Our processing typically takes up to 5 business days after we receive your return
• Your bank or card issuer may take an additional 5 to 10 business days to post the refund to your account

If you have not received your refund within 15 business days of our approval email, please contact us at info@my-wall-clock.com and we will investigate.

8. Return Shipping Risk

Customers are responsible for return shipments until we receive them. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee refunds for returns that are lost in transit without tracking information.

9. California Residents

This policy is provided in accordance with California Civil Code Section 1723. California customers retain all consumer rights granted to them under applicable California law.

10. Governing Law and Disputes

This Return and Refund Policy is governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to this policy is subject to the dispute resolution provisions (including arbitration and class action waiver) set forth in our Terms of Service.

11. Contact

For any questions about returns or refunds, please email us at info@my-wall-clock.com. We typically respond within 1-2 business days.