Guarantee, Returns & Withdrawal Policy

1. Product Guarantee

The items provided by my-wall-clock.com are new and guaranteed against any manufacturing defects. They are identical to those of traditional retail trade and are sourced directly from our referenced manufacturers and suppliers.

2. Defective or Non-Conforming Items

If it happens that an article arrives defective or is not in conformity with your order, the purchaser has 30 working days from the reception of the articles to ask for an exchange or a refund. If the 30-day period normally expires on a Saturday, Sunday, public holiday, or non-working day, it is automatically extended until the first following working day.

In such a situation, the buyer must send clear proof of the defect(s) or error (including a detailed description and attached photos/videos) to info@my-wall-clock.com. Once evaluated and approved, we will arrange a replacement or refund.

3. Right of Withdrawal (Change of Mind)

Under the right of withdrawal, you may choose to return an item within 30 days of receiving it. To be eligible, the customer must return the new, unused items in their entirety. The items must be in their original packaging, completely intact, and accompanied by any accessories, instructions, documentation, and the corresponding invoice/proof of purchase.

4. Reimbursements and Return Shipping

In the event of exercising the right of withdrawal for a standard return, MY-WALL-CLOCK® (operated by PFORTRESS LIMITED) shall be obliged to reimburse the sums paid by the customer for the order. However, please note that for "change of mind" withdrawals, the customer is responsible for paying the return shipping courier costs.

In the event of an approved refund, we guarantee that it will be processed within a maximum period of 30 working days or less from the date we receive and inspect the returned package at our facility.

5. Refused Shipments & C.O.D.

No C.O.D. (Cash on Delivery) or "payment on receipt" return shipments will be accepted under any circumstances. Packages sent to us requiring payment upon delivery will be refused and returned to the sender at their own expense.