Shipping & Delivery Policy

Last updated: April 22, 2026

Thank you for shopping at My Wall Clock. The following terms and conditions constitute our Shipping & Delivery Policy.

1. Order Processing Time

All orders are processed within 2 to 3 business days (48 – 72 hours) after the order is placed. Business days are Monday through Friday, excluding U.S. federal holidays.

2. Shipping Rates & Delivery Estimates

We ship worldwide. Shipping charges are calculated and displayed at checkout before you complete your order.

Delivery times are estimates only and begin from the date of shipment, not the date of order. Delays can occasionally occur due to customs processing, severe weather, carrier issues, or global supply chain disruptions. These events are outside our control.

3. Shipment Confirmation & Order Tracking

Once you place an order, you will immediately receive an order confirmation email. Within 48 to 72 hours after processing, you will receive a Shipment Confirmation email containing your tracking number(s).

Tracking sync delay: Tracking numbers may take 3 to 5 business days to begin displaying transit activity on the carrier's website. If your tracking number shows no information immediately, your package is still in transit — this is normal.

4. Multiple Packages

To ensure the fastest possible delivery, items in your order may ship separately from different fulfillment partners. If your order contains multiple items, they may arrive in separate packages on different dates. You will receive a tracking number for each package when this occurs.

5. Shipping Address Accuracy

You are responsible for providing a complete, accurate shipping address at the time of order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us as undeliverable due to an incorrect or incomplete address, you may be responsible for the cost of re-shipping the item. Address changes can only be accommodated before the order has been dispatched.

We do not currently ship to freight-forwarding services, and certain restricted destinations (including U.S. embargoed countries) are not eligible for shipping.

6. Customs, Duties, and Import Taxes

Your order may be subject to import duties, customs fees, or taxes imposed by the destination country. These charges are not included in the product price or shipping cost shown at checkout and are the sole responsibility of the customer.

For U.S. customers: Following recent changes to U.S. customs regulations in 2025, low-value international parcels may no longer qualify for duty-free entry. This means you may receive a customs or duty invoice from the carrier (USPS, UPS, FedEx, DHL, etc.) before your package is released. Payment of these fees is the customer's responsibility.

By placing an order, you acknowledge that:

• Additional customs or duty charges may apply upon delivery;
• Refusing to pay customs fees, resulting in a returned or abandoned package, does not entitle you to a refund of original shipping costs or any duty-related charges incurred by us;
• We have no control over the amount of duties charged by your local customs authority.

7. Shipping Delays and Your Rights (FTC Mail Order Rule)

Under the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), we are committed to shipping your order within the time frames stated in this policy. If for any reason we cannot ship your order within the originally promised time, we will promptly notify you by email and provide you with the option to:

• Agree to the revised shipping date; or
• Cancel your order and receive a full refund.

If we do not hear back from you within a reasonable time after our delay notice, we will treat your silence as consent to the revised delivery date, except where the delay exceeds 30 days, in which case we will automatically cancel and refund your order unless you affirmatively confirm you still want to wait.

8. Damaged, Lost, or Missing Packages

Damaged in transit: If your order arrives damaged, please save all packaging materials and the damaged items and contact us at info@my-wall-clock.com within 7 days of delivery with clear photos or a short video of the damage. We will arrange for a free replacement or a full refund.

Marked as delivered but not received: If tracking shows your package as delivered but you did not receive it, please check with household members, neighbors, and your building's mail room or front desk, then contact the carrier directly to initiate an investigation. If the package cannot be located, contact us at info@my-wall-clock.com within 14 days of the delivery date shown by the carrier and we will work with you to resolve the issue.

Lost in transit: If tracking has not updated for more than 30 days, please contact us and we will open a carrier investigation. If the package is confirmed lost, we will send a replacement or issue a full refund at your choice.

For more details, please see our Return & Refund Policy.

9. Order Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before the order has been dispatched. Once an order has shipped, it must be handled through our standard return process. To request a cancellation, email us immediately at info@my-wall-clock.com.

10. Contact

If you have any questions about this Shipping & Delivery Policy, please contact us at info@my-wall-clock.com. We typically respond within 1 – 2 business days.